Contact Us

St Andrew's Medical Practice (Sensier House) is located on St Andrew's Lane just off Cheapside in Spennymoor. It is adjacent to the ASDA store and is approached through their car park. 

We operate from two premises - Sensier House and Oxford Road. You may be offered an appointment at either premises but you will be advised by the receptionist at time of booking. The premises are located within a few blocks of one another.

_{Published:  13/02/2025}

We do not have car parking at the Sensier House except for three disabled bays.  We are situated adjacent to ASDA supermarket where short term parking (up to two hours) is available.

Oxford Road has six parkings spaces including one disabled bay but there is parking in the surrounding area.

_{Updated:  03/07/2025}

Our telephone system enables you to choose a call-back option. 

Instead of waiting on hold to be served, you will have the option to request a call back. The call-back feature is an automated system that allows us to set a parameter number of callers for the queue. 

Once that limit is reached you will be offered the call-back option.  You will be offered to dial ‘1’ for the call-back option which will hold your position in the queue as if you were still on the phone.

The system will then ring you back when you have reached number one in the queue.  That means that rather staying on hold, you can carry on with your day or rest if you are feeling unwell.  

Note however, if you have a private or withheld number, you will not be offered the option as the system is unable to call you back.

Added: 08/07/2025

Our main telephone number will provide you with six options:

• Appointments and general enquiries
• Prescriptions (automated service, 24/7)
• Dispensary (not repeat prescriptions)
• Repeat sick notes (between 11 am and 1 pm for new notes or via eConsult for repeats)
• Secretaries
• Test Results (between 11 am and 4pm)

Phone lines are available between 8 am and 6 pm, Monday to Friday.  At weekends and bank holidays, please contact NHS 111 by phone or online.

_{Published: 13/03/2025}

Our e-mail is nencicb-cd.standrewsmedicalpractice@nhs.net 

Please note: This email account is only monitored at specific times during the day so should not be used for urgent messages, medical advice or booking of appointments.

For medical and administrative queries please use e-consult or telephone the Practice.

If you need urgent advice or the information you are emailing needs urgent action, please contact the Practice on 01388-817777.

_{Published: 13/03/2025}