Contact Us

Our telephone system enables you to choose a call-back option. 

Instead of waiting on hold to be served, you will have the option to request a call back. The call-back feature is an automated system that allows us to set a parameter number of callers for the queue. 

Once that limit is reached you will be offered the call-back option.  You will be offered to dial ‘1’ for the call-back option which will hold your position in the queue as if you were still on the phone.

The system will then ring you back when you have reached number one in the queue.  That means that rather staying on hold, you can carry on with your day or rest if you are feeling unwell.  

Note: If you have a private or withheld number, you will not be offered the option as the system is unable to call you back.

_{Updated:  08/04/2026  14/05/2026}

Phone lines are available between 8 am and 6 pm, Monday to Friday.  At weekends and bank holidays, please contact NHS 111 by phone or online.

Our main telephone number will provide you with six options:

1.  Appointments and general enquiries
2.  Prescriptions (automated service, 24/7)
3.  Dispensary (not repeat prescriptions) beetween 9am to 5pm
4.  Repeat sick notes between 11am and 1pm for new notes. For repeat notes please use eConsult.
5. Secretaries between 11am and 1pm
6. Test Results between 11am and 4pm

_{Updated:  08/04/2026}

Our e-mail is nencicb-cd.standrewsmedicalpractice@nhs.net 

Please note: This email account is only monitored at specific times during the day so should not be used for urgent messages, medical advice or booking of appointments.

For medical and administrative queries please use e-consult or telephone the Practice.

If you need urgent advice or the information you are emailing needs urgent action, please contact the Practice on 01388-817777.

_{Reviewed:  26/02/2026}