Suggestions and Feedback

If things do go wrong, the Surgery would like to hear from you, so that we can quickly put them right and learn from your experiences.  We would also like to know what you think about our services generally and what suggestions you have for improvements.

We are also pleased to hear about and pass on your praise and comments about the staff and their efforts to help you.

You may:

• • use the suggestion boxes which are located in Reception area of both Sensier House and Oxford Road 
  • use the feedback form on this website
  • email at nencicb-cd.standrewsmedicalpractice@nhs.net for the attention of Bev Barrett, Assistant Practice Manager, or
  • telephone Reception on 01388-817777

Please note:  The email account is only monitored at specific times during the day so should not be used for urgent messages, medical advice or booking of appointments. 

If you need urgent advice or the information you are emailing needs urgent action, please contact the surgery on 01388 817777.

_{Updated:  18/02/2026}

Your voice matters.  Take the Survey - Your voice matters!

Share your views directly with the people who plan and pay for health and care services for us - our Integrated Care Board (ICB). Tell Us What You Think about:

• • Local healthcare services
  • What we could do better
  • If something went well for you or your family
  • What matters most to you

Please note:

• We cannot give medical advice. Contact your GP, NHS 111, or a local pharmacy for health advice.
• If you have a complaint, please contact the organisation that provided your care. If you do not want to contact them directly, our Complaints Team can help:

Email:               NENCICB.Complaints@nhs.net
Phone:              0191 374 4218
Freepost:          NENC ICB COMPLAINTS, Pemberton House, Colima Avenue, Sunderland, SR5 3XB

_{Updated:  18/03/2026}