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Benchmarking our Services

We have benchmarked our May statistics (using AI) against other English practices (Scottish and Welsh GP practices do not necessarily work in the same way).  St Andrew’s serves 15,997 patients.

Appointment Activity

• • 10,689 appointments
  • Which is equivalent to 0.67 appointments per patient per month
  • Or about 8 appointments per patient per year

Nationally GPs in England deliver roughly 31 to 32 million appointments per month for a population of around 64 million.  This equates to approximately 0.49 appointments per patient per month (about 5.9 appointments per patient per year.)

St Andrew’s is delivering around 35% to 40% more appointments per registered patient than the national average.

DNA (Did Not Attend)

• • 372 DNA’s from 10,689 appointments
  • 3.5% DNA rate

Typical GP DNA rates in England are reported to be around 3% to 7%, varying by deprivation, demographic and appointment type.  St Andrew’s DNA rate of 3.5% is relatively good and would generally be considered towards the lower end of the expected range.

 eConsult Usage

• • 1,070 eConsults in May
  • Equivalent to 6.7% of registered patients submitting an eConsult each month
  • Or around 13 eConsults per 100 patients per month

Many practices report between 3 and 8 eConsults per 100 patients per month, although there is a huge variation depending on local promotion and workflow.

Combined access picture:

• • Appointment volume – above average
  • Appointments per patient – well above average
  • DNA rate – better than average
  • eConsult update – high

The interesting feature is that St Andrew's is seeing both high appointment rates and high eConsult rates.  In many practices, eConsults partially replace appointments.  At St Andrew’s they appear to be generating additional activity suggesting strong patient engagement and demand rather than simply shifting workload.

Published on 20th Jun 2026

Do You Use Patient Transport

We want to hear your views on NHS patient transport services.

We want to make it fairer, clearer and consistent across the North East. By focusing more on each person's individual needs rather than just how far they travel.

NHS patient transport services is a free service for people who cannot travel safely to or from hospital on their own.

You may be able to use it if:

• You are unwell
• You have a disability
• You have difficulty moving around

It helps with:

• Getting to hospital appointments
• Getting home after treatment or a stay in hospital  

This review is not about stopping patient transport. People who need support because of their health or mobility will continue to receive help

Click here to take the survey

Published on 19th Jun 2026

Travel Vaccinations

St Andrew's Medical Practice are pleased to provide a travel vaccine service for our patients.

You will be required to complete a brief questionnaire prior to an appointment, this may be via an interactive text message, or you can speak to a member of our admin team.

For non-NHS vaccines a non-refundable deposit of £20 will be taken after confirmation with the nurse, the rest of the invoice will be payable on the day of your vaccinations.

You can contact the practice via eConsult (preferred), by phone or at reception.  If using eConsult please provide the dates and country of travel.

Click to open the NHS Travel Vaccination webpage.

Published on 13th May 2026