Appointments

If you feel that your problem needs to be seen on the same day,  although this may not be with your usual doctor.

• phone us on 01388-817777, Monday to Friday 8 am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday 8 am to 6 pm 

When you get in touch, we’ll ask what you need help with (see Care Navigation below).

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Added:  09/06/2025

To request a routine appointment:

• use our online system via the link at the top of this page
• phone us on 01388-817777, Monday to Friday 8 am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday 8 am to 6 pm
• use your NHS account (through the NHS website or NHS App 

When you get in touch, we’ll ask what you need help with (see Care Navigation below).

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Added:  10/06/2025

The Practice releases some appointments which can be booked up to four weeks in advance using your SystmOne online account, the Airmid UK app or the NHS app on your mobile device or online.

These appointments will be released to online booking at the same time they are released to Reception for booking by phone or at Reception. 

Please note that appointments may be at either St Andrew's or Oxford Road.

When booking the appointment please enter a reason for the appointment as Reception may need to contact you to change your appointment if there is a more appropriate clinician to deal with your issue.

Do you need to see the doctor or nurse or just talk to them?

If you think that your problem can be dealt with by phone without face-to-face contact, please call 01388-817777 and ask for a telephone appointment.

If a doctor or nurse is not available when you call, the receptionist will ask you for:

• your full name, address and date of birth
• contact telephone number on which to call you back
• brief details of illness or reason for your call
• times when it will be convenient to call you back

The receptionist will then arrange for a clinician to call you back at a mutually convenient time.

If the clinician feels you need to be seen, they will arrange a surgery appointment or home visit with you.

Updated: 10/06/2025