Phone Problems - A message from the Practice Manager

We are aware of problems with our telephone system and our telephone system supplier is currently working to resolve these.

We are very sorry and realise that this may cause you inconvenience and frustration. Please bear with us whilst we work to resolve the problems. Many thanks for your patience.

During this period of uncertainty, we have created a new nhs email addess so that patients can submit queries.  The new email is ddesccg.standrewsmedicalpractice@nhs.net

Coronavirus & St Andrew's

If you have a PREBOOKED appointment with a Dr, ANP, Karen or Jacky PLEASE DO NOT ATTEND THE SURGERY. The clinician will call you and deal with whatever they can over the phone. If appropriate a face to face appointment will be arranged later in the day. Nurse and HCA appointments are going ahead as planned but you will be screened at the door as per government advice.

If you require a NEW appointment from MONDAY 16 March 2020 please DO NOT come to the surgery to make it. Please call the surgery first, or, alternatively use eConsult. We are operating a same day phone triage service and will see if we can manage your health need over the phone, if clinically necessary, we will arrange to see you face to face at the surgery later in the day. There will be significant pressures on the phones but we will get to you as soon as we can. 

This is an attempt to limit the footfall through the surgery to protect our most vulnerable patients, and also to protect you and your family. Please note we are still carrying out routine healthcare measures (smears, blood tests, injections), you will be screened by the clinician on entry. This may be subject to change in the following days to weeks and may be at short notice.

We request your patience and understanding at this challenging time for the surgery and the NHS as a whole but reiterate that we DO NOT TOLERATE abuse of any kind from patients or relatives. We are here to care for your needs with the appropriate clinician at the most appropriate time and, finally, at the most appropriate place.

As per government advice, if you have a fever (>37.8) or a new, continuous cough we advise you, if your symptoms are mild, to remain at home and self-isolate. If you feel you need to be seen and have these symptoms, please use 111 online services or 111 telephone line. The GP surgery is not set up currently to receive potential Coronavirus cases.  Many thanks for your understanding and support.

We are following advice from the Department of Health and so this may change on a daily basis.  We will update our website and use social media to keep patients informed.

The Partners St Andrew’s Medical Practice

Last Updated:  17/03/2020